Data-Driven Decision Making, Delivered Daily

Pacesetter IQ is the ultimate fixed ops performance tool, providing daily insights to drive advisor accountability, technician efficiency, and revenue growth. Our reports are not housed in a software tool—you receive them directly in your inbox before business begins, ensuring your team is aligned and ready to win every day.

What’s Included:

✔ Daily Fixed Ops Performance Reports – Track ELR, CP Sales, Advisor & Technician Performance, both at the store and group level.

✔ Month-End Executive Summary – A deep-dive strategy report and PowerPoint deck highlighting successes, areas of opportunity, and actionable steps.

Exclusive, Boutique Service for High-Impact Dealerships

Our on-site consulting is a highly limited-availability service designed for dealerships seeking hands-on, personalized transformation in their fixed operations. This boutique offering is best suited for teams that want intensive, one-on-one coaching and operational execution support.

What We Offer:

✔ Process Optimization & Service Drive Strategy

✔ Advisor & Manager Training

✔ Accountability Systems & Team Performance Tracking

✔ Technician & Parts Profitability Optimization

Targeted Solutions for Dealerships That Need a Specific Fix

Not every dealership needs a full consulting engagement. For those looking for specific, high-impact solutions, we offer one-off project work that solves critical service department challenges.

✔ Effective Labor Rate (ELR) Deep Dive – Full ELR breakdown, discounting analysis, and pricing strategy adjustments.

✔ Repair Order Optimization Analysis – Evaluating close rates, upsell opportunities, and advisor sales performance.

✔ Advisor Performance & Sales Development Training – Coaching on ELR improvement, close rates, and customer engagement.

✔ Service Pricing & Profitability Strategy – Reviewing labor and parts pricing structure for profitability.

✔ Video MPI Training – Training technicians and advisors on executing and presenting MPIs to increase upsells and customer trust.

✔ Service Drive Optimization – Identifying bottlenecks, improving process flow, and enhancing customer experience.

Custom Learning Paths Based on Your Dealership’s Real Data

Your team’s training should be as customized as your reporting. Our Virtual Coaching & Performance Development program will integrate real-time performance metrics from your Pacesetter IQ reports to create personalized training pathways that target your team’s exact needs.

✔ Pinpoint Training Gaps Based on Your Data

✔ Advisor & Manager Development Tailored to Key Metrics

✔ Ongoing Coaching to Drive Consistent Performance Growth

With a direct link between reporting insights and training execution, this program will ensure your team isn’t just seeing the numbers—they’re learning how to improve them.