Real Dealership Success Stories

Proven Strategies.

Boosting Businesses

Measurable Growth. Unmatched Results.

Pacesetter Performance Consulting has helped service departments generate over $4.6 million in new gross profit and boost customer pay sales by more than $4.1 million in the last 2.5 years — with average department growth exceeding 20% in under a year.

Each dealership story is unique, but the results are consistent: higher profitability, stronger advisor performance, and sustainable process improvement that drives long-term success.

Turning Coaching Into a $1.9M Profit Lift

This Southern California Toyota’s leadership team partnered with our team to strengthen advisor sales performance and service process consistency. Through targeted coaching, transparent reporting, and improved repair order optimization, the store achieved industry-leading results in just 12 months.

Customer Pay Labor Sales Increase – $1.73 Million (32.99% Growth)
Departmental Gross Profit Lift – $1.97M (39.07% Growth)

BMW Dealer Group – Driving Consistency and Profitability Across Two Stores

This North East two-store BMW group partnered with Pacesetter to strengthen advisor performance, improve process consistency, and align leadership goals across rooftops. Through focused coaching, data-driven accountability, and leadership development, both locations achieved measurable improvements in customer pay performance and overall profitability during our 11 month engagement.

Customer Pay Sales Growth – $1.19M
Gross Profit Lift – $1.29M
98% Maintenance Sales Increase YoY

Toyota – Rapid Growth Through Process Mastery

With a focus on process mastery and leadership alignment, this Central California Toyota store saw record-breaking gains in less than seven months. Pacesetter helped the team close communication gaps, elevate advisor performance, and capture missed revenue opportunities in 7 months.

Customer Pay Sales Increase – $604K
Gross Profit Lift – $571K
Total Hours Sold A Month – +320 per month Increase

Toyota Dealer – A Data-Driven Turnaround Story

This Midwest Toyota’s transformation was powered by data transparency, maintenance sales penetration and advisor coaching. By refining daily reporting and sales execution, the store delivered remarkable gains in both profitability and service lane efficiency in just 8 months.

Customer Pay Sales Growth – $467K
ELR Increase – $31 per hour
HPRO Growth – Average 10.14% hours per RO Increase

These dealerships achieved real, measurable growth.

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