Changing the Culture of Consulting:
A People-First Approach
Business Coaching
The automotive service industry has no shortage of consultants, but too often, the approach is to tell you all your issues without staying to ensure the right solutions are implemented. Many dealerships are left with a list of problems but little guidance on how to truly fix them.
We started Pacesetter Performance Consulting to do things differently. Our approach is people-forward, heart-centered, and built on empowerment. Rather than just offering observations, We work alongside dealership teams, in the weeds, boots on the ground, making real change happen. I ensure strategies aren’t just discussed—they’re implemented effectively to drive lasting results.
I have spent the last several years deep in the trenches with dealerships coast to coast, evaluating stores of all sizes and manufacturers. From single-store operations to multi-rooftop groups, I’ve worked across diverse markets to uncover opportunities, optimize fixed ops performance, and create lasting growth.
My background isn’t like most in the fixed ops consulting space—and that’s my greatest strength.
With experience spanning HR, corporate training, employee benefits, marketing, Fortune 100 sales, and retail management, I bring a unique combination of strategy, leadership, and data-driven execution that allows me to see challenges—and opportunities—from a different angle.
I’m also a data junkie, through and through. But data is more than just numbers—it’s the story of your service drive. I specialize in not just analyzing data but understanding how metrics interact, where one number leads to another, how each role in the dealership impacts the whole, and how success can be measured and refined over time.
And I’m not stopping there. My vision is to expand data analysis to include observational people metrics, building a 360-degree view of advisor, manager, and technician performance that ties hard data with human behavior.
How We Create Lasting Success
Transformation doesn’t happen through quick fixes or surface-level observations. It happens when you work with someone willing to be in the trenches with you, side by side, helping you make sense of the chaos and build a real, sustainable path forward.
That’s what I do.
I don’t just identify areas for improvement—I work with you to implement solutions. I don’t just give you numbers—I help you understand what they mean. And I don’t just offer a roadmap—I walk it with you.
If that sounds like the kind of partner you need in your service department, let’s talk.